Returns & Exchanges
At Paboy Home, we want you to be completely satisfied with your handmade textiles. If your order isn't quite right, you can return or exchange eligible items within 14 days of delivery.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.
Prepare the Package
Carefully pack the items in their original packaging, ensuring they are unused, unwashed, and in the same condition as when they arrived.
Ship the Item
Send the package using a trackable shipping service; please note that customers are responsible for return shipping costs unless the item is defective.
Receive Your Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing